Terms and Conditions


General Conditions of Sale SAOLA SAS, company with capital of 10 000 € whose registered office is located at 22 Rue du Square, 74960 Annecy, registered with the RCS of Annecy under No. 823558689, hereinafter "Saola ", And people wishing to make a purchase, hereinafter referred to as the" customer ", via the website.

The customer declares to have taken knowledge of the contents CGV and to have accepted by Ticking the case envisaged for this purpose before the implementation of the procedure of order on line of the site saolashoes.com


The prices are presented in euros all taxes included for mainland France, Corsica, and Monaco, as well as the other member countries of the European Union, excluding shipping costs.

Saola may make changes when it wants on prices, but agrees to apply the current rates displayed at the time of placing the order (subject to availability on that date).

Order process

The different steps to be followed by the customer to place an order on the website www.saolashoes.com are :

  1. Choice of articles and adding them to the basket: select the products, sizes, colors for which the customer is interested.
  2. Validation of the content of the basket: check his basket to check the characteristics of the different products chosen (size, color ...), and if necessary, change his selection to validate his basket.
  3. Identification on the website saolashoes.com: if the customer wishes, he can create an account by entering his coordinates to follow his order history.
  4. Acceptance of the GTCS: the customer must confirm his order by checking the box indicating that he has read the GSC and that he accepts.
  5. Choice of the delivery method: the customer will choose the delivery method that suits him best, and will see prices displayed accordingly.
  6. Choice of the method of payment: the customer will have the possibility to choose his method of payment from those available.
  7. Validation of the payment: after checking all the information on the displayed summary, the customer can validate his method of payment
  8. Confirmation email: The customer will then receive an order confirmation email, which will include all the information of his order as well as a tracking number of parcels.

Create an account :

To create his personal account, the customer must provide his name and surname, his mailing address, his e-mail address and his telephone number. A password will then be asked. A subscription to our weekly newsletters will also be offered, and all data transmitted by the customer will be stored by SAOLA Shoes, in a secure manner, in accordance with the law and applicable freedom and will not be transmitted to others in any commercial interest.


Payment method :

The customer can choose the payment method hi prefer :

  • By credit card: Carte Bleue, Visa, EuroCard / MasterCard, American Express, Apple Pay.

Payment security

Saola takes special care in protecting your data to ensure the confidentiality and security of transactions. Online payment is fully secure with Stripe Online Payment, certified PCI Service Provider Level 1, an international security standard that guarantees data security.


Shipping and delivery time

The shipping times below represent the number of days required to prepare the order, from receipt of payment :

Shipping in France, Corsica, Principality of Monaco: 5 working days maximum

Shipping to other countries of the European Union: 5 working days maximum

Delivery cost

Country Shipping costs Standard delivery
France, Corse, Monaco (except DOM-TOM) Free shipping for orders over 79€.
6€ TTC for all orders under 79€.
Colissimo, GLS, Relais Colis, at SAOLA choices
Other countries member of the European Union 10€ for all purchase. 

Outside the EU, customs charges may apply and are the responsibility of the customer.
May chance depending of the country at SAOLA choices.
Switzerland & United Kingdom 20€ for all purchase.

Outside the EU, customs charges may apply and are the responsibility of the customer.
Colissimo, GLS, Relais Colis, at SAOLA choices

For customers living in a country other than France, but are member of the European Union, send us an email to connect@saolashoes.com to find out more about delivery rates.

For other customers who do not reside in any previous country, we unfortunately do not deliver to you yet.


Terms :

The customer has a period of 30 days from the delivery of his order to return SAOLA products. If this period expires on a Saturday, Sunday or a holiday, it’s extended until the next business day. This policy is not applicable for sale products.

For this, the product must be returned in its original packaging, in its original condition, new, unworn, unwashed, undamaged or soiled, and must not have been prolonged use (beyond the time required for testing). If the product doesn't meet these requirements, we will keep 5€ as compensation. The return is made at the risk of the Customer, and a tracking number is requested to ensure the delivery of the product. Returns that do not comply with these requirements will not be accepted.

Procedure :

To inform SAOLA of its return request, the Customer may use the following way, before expiry of the deadline:

  • Online, by logging into its Customer Area in the "My Order History" section following the procedure. In this case, an acknowledgment of receipt of your request will be sent to you.
  • By returning the duly completed and signed withdrawal form to the following address SAOLA Shoes, 22 Rue du Square, 74960 Annecy
  • By any other ways that the customer wishes to use

The customer must indicate his name, order number, date of order, and specify whether his request is for a refund or an exchange. In the case of an exchange, the customer is asked to specify which size / color he wishes.

Costs :

  • In case of exchange :

If the Customer wishes to exchange his shoes, SAOLA accepts changes of size or color. The returns and the shipping of the new chosen product are free in France, you can create a label using the following link: https://saolashoes.shipping-portal.com/rp/

In other countries, the return is the responsibility of the customer.

  • In case of refund :

In the case where the customer wishes to return SAOLA products, in order to be refunded, the return is the responsibility of the customer, regardless of his country of residence.

Once the product is returned to us, Saola undertakes to refund you as soon as possible, the full payment received (with the exception of additional charges if you have chosen a delivery method other than the standard one ). We will refund using the same method of payment that you used in your transaction, no later than 14 days after the date of receipt of returned products.


SAOLA products benefit from the legal guarantee of conformity (Article L 217-4) in accordance with the Consumer Code, and the guarantee of hidden defects (Article 1641) in accordance with the Civil Code. Any guarantee is excluded in case of damage from external sources or due to misuse, improper use, negligence or lack of maintenance on the part of the Customer, as in case of normal wear of the product.

  • Article L217-5 of the Consumer Code:

To be in conformity with the contract, the property must:

1º Be fit for the usual expected use of a similar good and, where appropriate: correspond to the description given by the seller and possess the qualities that he presented to the buyer in the form of a sample or a model ; present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, including advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

  • Article L217.7 Consumer Code

The defects of conformity which appear within twenty-four months from the delivery of the good are presumed to exist at the time of the delivery, unless proven otherwise.

The seller can combat this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.

  • Article L217-9 Consumer Code

In case of lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost obviously disproportionate with respect to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer.

  • Article L217.10 Consumer Code

If the repair and replacement of the property are impossible, the buyer can return the property and get the price back or keep the property and get a part of the price.

  • Article 1641 of the Civil Code

The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price, had he known them.

  • Article 1648 paragraph 1 of the Civil Code

The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.


All the elements present on the site www.saolashoes.com, that it is at the level of the visual or the sound level are the property of SAOLA under the copyright. As such, and in the absence of prior written permission by SAOLA, the partial or total reproduction of the site saolashoes.com is strictly prohibited.


SAOLA is committed to the proper execution of the contract concluded with the Customer. However, SAOLA can not be held liable for non-performance or improper performance of the contract concluded in case of force majeure, the occurrence of an event attributable to the Customer or any inconvenience, unforeseeable and insurmountable damage inherent in the use Internet network, including a break in service, an external intrusion or the presence of computer viruses.

The saolashoes.com site contains hypertext links that may link to other websites. The responsibility of saolashoes.com can not be held liable for the content of these websites if they contravene the legal and regulatory provisions in force.


In the event that our Customer Service is unable to resolve a complaint from a customer, or if it is dissatisfied with the solution proposed by SAOLA, the Customer and SAOLA will endeavor to resolve the dispute at amicably, in accordance with the provisions of the Consumer Code.


These conditions are subject to the French faith.


For any question, SAOLA team is here to respond you :

  • By mail : connect@saolashoes.com
  • By letter : Saola Shoes, 22 Rue du Square, 74960 Annecy
Size Chart
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