Returns & Exchanges

We will be happy to process returns or exchanges on any unused and undamaged SAOLA Shoes purchased on SAOLAShoes.com within 30 days of the purchase date. All products must be returned in original packaging. Shoes returned with damaged or missing packaging are subject to a $5 restocking fee.

Return shipping for one exchange is on us (excluding HI and AK). All other return shipping costs to be paid by customer. Not valid on sale items, and original shipping fees are non-refundable.

To process return, email connect@saolashoes.com with your order number and return or exchange request. We will review and then refund, credit, or replace.

Refunds will be processed within 10 business days after receipt and inspection of the products at our warehouse.

If you purchased shoes from one of our retail partners, please return shoes directly to that location, where they will issue you a warranty exchange or refund.

COSTS

SHIPPING COSTS 
In mainland France we offer delivery and return postage for all order of an amount superior to 69€. 4€ (including taxes) will be charged for orders of an amount inferior to 69€.

Europe excluding Switzerland and United Kingdom: 10€ (including taxes). Outside the European Union, customs fees may apply and are the responsibility of the consumer.

Switzerland & United Kingdom : 20€ (including taxe) due to custom fees. Outside the European Union, customs fees may apply and are the responsibility of the consumer.

RETURN COSTS
Products have to be returned new, reconditioned as in their original condition.

In mainland France: we offer 1 return for every order of an amount superior to 69€, within 30 days from the date of receipt. Send an email to connect@saolashoes.com to validate the return before using the return slip which is included in the initial order.

Returns are the responsibility of the consumer for order of an amount inferior to 69€.

Outside mainland France: Returns are the responsibility of the consumer.

EXCHANGE COSTS
Products have to be returned new, reconditioned as in their original condition.

In mainland France: we offer 1 exchange for every order of an amount superior to 69€, within 30 days from the date of receipt. Send an email to connect@saolashoes.com to approve the return before using the return slip which is included in the initial order.

For orders of an amount inferior to 69€, the return fee is paid by the consumers. Shipping fees for the pairs in exchange are paid by SAOLA.

Outside mainland France: Returns are paid and handled by the consumer and shipping fees for the pairs in exchange are paid and handled by SAOLA.
Size Chart
Find your perfect fit with these casual, sustainable sneakers.