FAQ

GENERAL QUESTIONS

How is SAOLA pronounced?

Ahhh…the million-dollar question. As an international team with varying accents, some of us say SAY-oh-la, some say SAH-ow-lah. The animal we’re named after is pronounced SOW-la. Our official stance is there are bigger problems in the world, so whatever works for you works for us.

What makes SAOLA Shoes sustainable?

We’re using as many recycled, organic, and bio-based materials as possible in the construction of our shoes. But there are still limitations preventing them from being truly 100% eco-friendly, which is why we’re committed to continuing to research and make improvements every season.

How do I select which project I want my purchase to support?

If you buy your shoes on saolashoes.com, you’ll be prompted to select which project you want your purchase to support after you select style/color/size. If you bought them at another retailer, please click here and follow instructions to make your selection.

ORDER QUESTIONS

Do SAOLA Shoes come with a warranty?

Does James Brown get down? The answer is an emphatic YES. We want you to be totally stoked on your SAOLA Shoes, so we take them back if you’re not.

SAOLA shoes offers a 6-month warranty against any manufacturer defects in materials or workmanship. This does not include normal wear and tear, improper care, product abuse, or use of product for unintended purposes.

Want more specifics? Read the full Warranty Policy here.

What does SAOLA charge for shipping?

Shipping is free of charge within the continental US. We will charge you the freight amount we are being charged by the freight company outside of the continental US. 

Forms of payment does SAOLA accept?

All-bitcoin-all-the-time. Just kidding. It’s prolly just a phase like the internet and facebook, right? Kidding again. We accept Visa, Mastercard, amazon, (insert all pay methods).

Can I change or cancel my order?

The ease of doing so depends on timing. But overall, we’ll do the best we can to accommodate changes to your order. Just email us.   

What is SAOLA’s return/exchange policy?

Bought the wrong size online!? No problem! Please consult our Returns and Exchanges Policy for more information. If you purchased your Saola Shoes from a retailer, please see below.

Can I return products I purchased from a retailer at SAOLAshoes.com?

Sorry, but no. Please contact the store you bought them from to make arrangements.

PRODUCT QUESTIONS

Do SAOLA Shoes come in varying widths?

No – widths are all proportionate to size, based on a “medium” fit.

I’m unsure of my size. Help.

Here is our size chart. They run *pretty* close to size, but a bit narrow. In general, if you’re between sizes or are unsure, we recommend sizing up. Any additional specific size recommendations can be found on the product pages.

Do shoes made from recycled plastic bottles feel like walking on plastic?

Bless your heart. No. You wouldn’t even know they were recycled had we not told you. Our goal is to make recycled as comfortable and cool as the shoes you’ve known your whole life!

Size Chart
Find your perfect fit with these casual, sustainable sneakers.